Please read the following policies carefully to help to develop a relationship that is based on a reciprocation of responsibility.
Training Session Length
Each training session will last between 45-55 minutes. Your trainer will determine appropriate session length based on a number of perimeters, such as particular session's intensity, exercise selection, and how you respond. This time does not include commute time, but does include time with each client.
Promptness
To get the most of your time and efforts, please be ready to exercise at the appointed time. Because clients are usually scheduled before and after you, workout times cannot be extended. If a trainer is late for your session by more than 10 minutes, the training session will be extended if possible, and regardless, you will be credited with a complimentary workout. We want your commitment and you have ours!
Cancellation of Your Scheduled Workout and Missed Sessions
You will not be charged for sessions that you cancel with more than 24 hour notice. The full session fee will be charged to clients who cancel with less than 24 hours notice, or if cancellations exceed one per every four scheduled workouts. Excessive cancellation, regardless of notice time and resultant payment, will be discussed between the client and trainer. Your program will not be as successful if your attendance is not consistent. We want the best for you and want to earn the money you invest toward your health.
Rescheduling Appointments
If you would like to reschedule an appointment with less than 24 hour notice, Fit With Z will do their best to accommodate your request. Regardless, you will still be charged for the previously scheduled session. If a trainer must reschedule or cancel an appointment with you, and does so with less than 24 hours notice, the scheduled session will immediately be rescheduled at your convenience, with no charge.
Payment for Services
All training sessions are guaranteed 100 percent, unconditionally. If for any reason you are not satisfied with your training session, your entire session fee will be refunded. We appreciate your positive criticism and the chance to correct any problems. You have an option of paying in advance for the services, or to select a financing option on your contract. In order to receive discounted rate on services, payments must be made in advance. When invoices are overdue two weeks, it is Fit With Z policy to suspend training services until your outstanding invoice is current. At this time, Fit With Z accepts cash and personal checks as payment.
Training Location
Training sessions will take place in the privacy of your home, apartment, office, gym or at a mutually agreed upon training location (ie., tennis court or running trail).
